The Silverline Blog
Industry insights, Salesforce news, and more
Advisory
10 Keys Series: Intentionally Innovative Digital Transformation
Reading time: 4 minutes
The Balancing Act Between Problem Solving and Intentional Innovation Innovation is one of the reasons why we’ve achieved such incredible progress as a society. Progress, both incremental and exponential, has given us everything from the light bulb and telephone to the printing press and the internet. In my 28 years in technology and consulting, across...
Advisory
10 Keys Series: The Quality Assurance Approach to Digital Transformation
Reading time: 4 minutes
Quality Assurance Measures Amplifies Your Digital Transformation Quality Assurance (QA) is a process-driven approach that facilitates and defines quality goals regarding product design, development, and production. Simply put, it’s the process of managing for quality. Building a quality solution means developing a strategy and processes for ensuring design excellence and integrity. A quality build includes...
Advisory
10 Key Series: Governance Within Digital Transformation
Reading time: 4 minutes
In my twenty-five years as a customer engagement strategist, program governance has always been a significant component of every project I’ve managed. My focus and interest in governance lie in its utility as an organizational capability to ensure the success of both company initiatives and the business as a whole. To us at Silverline, governance-based...