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Silverline and PURE Build a Premier Customer Experience
Reading time: 3 minutes
...process; and, Enhance the claims process with a transformational level of transparency, real-time information, and human-centric options. Solution Silverline leveraged the Salesforce Service Cloud and Communities to create a portal... -
Lessons Across Environments with Analytics
Reading time: 3 minutes
...want – analytics works for me. Data is a highly credible way to elicit change. Outside of the human component, each interaction at a clinical or non-clinical level is a... -
Supercharge Your Data Management With These Handy Salesforce Admin Tools
Reading time: 2 minutes
...missions. Exclusively focused on the nonprofit sector, they build cost-effective solutions on the Salesforce platform for human services, education, and philanthropic organizations. Image by zzpza, used under a CC license.... -
Around the Office: Remote Silverliners and Their Workplaces
Reading time: 4 minutes
...your human interaction for the week virtually). My favorite thing is that I get to be at home with my dog Olive. I have recently added the “Silver-Golden Globe” trophy... -
Salesforce Pardot or Marketing Cloud … How do I pick?
Reading time: 4 minutes
...CAN-SPAM compliance. Automation reduces human error and takes the manual labor out of lead assignment, segmentation, and lead nurturing. ROI Reporting Use the Google Analytics Connector to sync visitor and... -
The 8 Things to Pack for a Successful Dreamforce 2019
Reading time: 4 minutes
...break from human interaction, it’s always good to have headphones with you. (It’s the visual cue that keeps on giving.) And if you need to take a call at a... -
Dreamforce Showcases Financial Services Cloud for Retail Banking
Reading time: 3 minutes
...center of everything they do. Customers are expecting a better experience that is simple, personal, human, and cohesive and they want to know that their bank knows who they are.... -
Your Guide to Salesforce Best Practices: Where to Find Them and What to Do With Them
Reading time: 6 minutes
...things that makes us human. At Silverline, we believe that 50% of the success is preparing the technology for the people and the other 50% is preparing the people for... -
Clients PURE
...process with a transformational level of transparency, real-time information, and human-centric options Solution Silverline leveraged the Salesforce Service Cloud and Communities to create a portal where members now have enhanced...
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Clients Understanding Salesforce Shield Platform Encryption
Reading time: 3 minutes
...there are trade-offs that should be measured against functionality gains. Shield is an additional cost in terms of real dollars and human resources. This adds another metric to your decision-making... -
Clients A Day in the Life: Kathleen Ferrie
Reading time: 3 minutes
...a little bit of everything and then some. What motivates you at work? My team. I work with some seriously smart and lovely human beings. We all push each other... -
News & Press Silverline is One of Inc. Magazine’s Best Workplaces 2019
...year’s 72.1 percent. The strongest engagement scores came from companies that prioritize the most human elements of work. These companies are leading the way in employee recognition, performance management, and...