The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Salesforce Consulting Articles

Getting Certified at Dreamforce ‘19: Tips, Tricks, & Everything You Need to Know

Dreamforce

Why Get Certified at Dreamforce You may be thinking that Dreamforce already means a packed schedule and that there are so many sessions to see, people to meet, and events to go to… so how is there time to take a certification exam? Fortunately, Salesforce has made it easy to do so at the event itself by working it into the agenda in a way that works for busy Dreamforce attendees. But first, hear from…
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Embracing the Benefits of Being a Woman in Technology

Communities

Growing up in a house of strong women, I always knew I could do whatever I set my mind to. My two older sisters and I were all STEM majors in college and grew up into successful members of the Women in Technology (WIT) community. I eventually graduated with a Bachelor of Science degree in Probability, Statistics, and Data Analysis and began my career at Silverline. From intern to full-time employee, I am now a…
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Is the Zippo Lighter the Epitome of UX Design?

Advisory

As a UX designer, I’m always looking for points of reference, context, and analogy that will speak to my work. That’s why I keep a Zippo lighter on my desk. In my mind, the Zippo lighter is the epitome of good design and one of the best examples I know of pure UX genius. It defines a standard to which all enterprise software should aspire and uses all four core Salesforce design principles.  Salesforce design principles…
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What is the Silverline Academy? Get to Know Our Current Class

Around the Office

The Silverline Academy is a full-time, 3-month immersive learning program for recent graduates. They go through hands-on training to learn a variety of consulting and soft skills, including client and project management, solution architecture, system testing, training approaches, and design. Expert Silverline team members design the curriculum and ultimately prepare the class to become Salesforce-certified consultants. At the end, our Academy graduates are assigned a mentor and client projects to work on. My favorite part…
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Is Your Organization Up to the Challenge of New Technology?

Advisory

You completed your Salesforce platform implementation a year or so ago. The utilization is down a bit but a few enhancements have been delivered. However, something isn’t quite right. You really need to take some action, but you’re not sure where to start or what path to take. If this sounds familiar, you are not alone. In fact, you are in pretty good company. Even world-class technology like Salesforce requires care and feeding to keep…
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3 Critical Steps to Facilitating a Successful Move to Lightning

Help & Training

For businesses that have invested heavily in Salesforce, the move from Classic to Lightning can be daunting… and frankly, a bit scary. It’s clear that all of the new features on the Salesforce Platform are being developed for Lightning, and as each new release passes, the need to migrate your organization to Lightning remains ever present. Salesforce has clearly defined Lightning as the path forward. There are several business reasons for making the move to…
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How My Human Complexity Makes Me a Better Consultant Advocate

Around the Office

I wear many hats in the world, all of which influence one another in various ways. At Silverline, I am a Consultant Advocate responsible for supporting a team of consultants on their projects and in their careers. In the Salesforce ecosystem, I am a Certified Admin and App Builder with seven plus years experience as both a client-facing consultant and an internal system administrator. In the larger realm of STEM, I am an Android user,…
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See What You Missed from the July 24 NYC Salesforce User Group

Communities

Silverline recently hosted the New York City Salesforce User Group on Wednesday, July 24th. The mission of the New York City Salesforce User Group is to build an enthusiastic community committed to learning about the Salesforce Platform and achieving successful adoption. Wednesday’s session was about the Salesforce mobile app and featured Victor Oliveros, Eugene Oksman, and Alex Yi from the Salesforce Mobile Product Management Team. Our very own Kevin Hoxie, recently promoted to Business Analyst,…
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Listen First: Advice from a Salesforce Consultant

Salesforce Consulting

I’ve been outgoing my entire life. My mom liked to say my sister would sit in the corner and read to herself as a child; I’d sit in a corner and read out loud for all who wanted to hear (or not). So I find it interesting looking back at the last decade of my career and realizing the success I’ve had and the expertise I’ve built is on a foundation of listening first —…
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