The Mphasis Silverline Blog
Industry insights, Salesforce news, and more
Provider
Consumerization of Healthcare: Using Technology to Keep Up
Reading time: 3 minutes
In working for Silverline, I am lucky to have a role that lets me guide organizations in understanding how their business operations can better align with patient’s changing expectations. Organizations are quickly finding themselves wondering where, why, and how patients are choosing out-of-network services. They’re left puzzled by the fact that one area of their...
Navigator
How to Move as Quickly as Today’s Young Workforce with Salesforce
Reading time: 3 minutes
Salesforce has always been on the cutting edge. When Salesforce launched in 1999, it was not the platform it is now. But its innovative approach for software as a service revolutionized the way the world does business. These were the days of ads like “You can be up and running on Salesforce in 30 days”...
Financial Services
My Salesforce Journey: Sixteen Years of Leading and Learning
Reading time: 3 minutes
If you are lucky enough to have met the love of your life, you probably remember certain details about your meeting – where you were, what they were wearing, what they said. My introduction to Salesforce was similarly memorable. In 2003, I was working in sales operations for a Fortune 500 company in Nashville. I...
Financial Services
6 Trends to Watch in Banking: Meeting Customer Expectations with Insight and Analytics
Reading time: 3 minutes
From AI to APIs, the banking industry is constantly changing. Ensure your organization is prepared to meet your most pressing customer needs with these 6 important banking trends. 1. Removing friction from the customer journey Banks need to shift the goals of digital transformation from cost reduction and operational efficiencies to enhancing the customer experience....
Around the Office
Three Journeys from Intern to Full-Time Employee at Silverline
Reading time: 3 minutes
I’m Ashley Gray, a Corporate Marketing Associate at Silverline — but my career at Silverline began with an internship over the last year. I sat down and spoke with Chris Clark and Arianne Sirow. Chris is currently a Delivery Operations Analyst who attended the Loyola University Chicago. Arianne is a Business Analyst who attended the...
A Day in the Life
A Day In The Life: Meg Hutson
Reading time: 3 minutes
Job Title: VP Delivery, Financial Services Start Date: January 2015 What is a fun fact or something interesting about yourself? As my family and my Silverline team know, ever since seeing the movie National Parks Adventure, I’ve had a strong desire to visit our National Parks. I’ve not yet had a chance to begin that journey...
