The Mphasis Silverline Blog
Industry insights, Salesforce news, and more
Provider
Provider Network Management & Patient Engagement Center
Reading time: 3 minutes
Creating and defining your provider network is a critical first step in managing patients and navigating them within your healthcare system. Whether you are building a new clinically integrated network (CIN) for payer contracting, standing up a new accountable care organization (ACO), or want to manage referrals from primary care to specialty care and services...
Client Services
10 Keys to Successful Digital Transformation
Reading time: 5 minutes
You can order transportation with the click of a button, your bank account alerts you of a charge within seconds, and you probably have a notification that your flight has been delayed before the airline announces it over the loudspeaker. These examples of everyday digital transformation showcase the benefit they have to direct consumers, but...
Financial Services
Start Building Stronger Customer Relationships with Financial Services Cloud
Reading time: < 1 minute
Silverline’s recent webinar “Stop Chasing the Customer: Building Relationships with a Unified Digital Platform” took viewers through Salesforce’s Financial Services Cloud (FSC) to share how this solution provides banks and credit unions with proven best practices for: Customer and member relationship management capabilities including campaign management, customer segmentation and householding. Seamless cross-sell intelligence with leads and...
Financial Services
Think Big, Start Small: Planning for Digital Transformation Within Your Means
Reading time: 4 minutes
In today’s climate, many industries within Financial Services face a common scenario: trying to compete amongst national institutions with limited resources. As you look to revolutionize business processes, one factor that is important to consider is the adoption of modern technology. Historically, smaller financial institutions that are beginning their journey to the digital landscape aren’t...
Provider
Care Management on Health Cloud: Oncology Navigation
Reading time: 3 minutes
Silverline believes in taking a patient journey approach to oncology navigation. The journey doesn’t start with diagnosis, but rather with educating PCP’s, Specialists, ambulatory facilities, and consumers about the programs and services available if a patient or a consumer is suspected to have cancer. Patients should not feel like they have to navigate cancer...
Healthcare
5 Factors Impacting the Pace of Change in Healthcare
Reading time: 4 minutes
For many of us that have been involved in healthcare over the past twenty years, we have seen a continued focus on two key priorities: improving the quality of care and decreasing its cost. In recent years, we have added improving the patient and clinician experience creating the Triple Aim. Looking back in time, in...
