Salesforce Health Cloud
Get to know the leading technology solution for those in healthcare.
How can you create more personalized experiences, build relationships, and empower patients, members, employees, and partners with the right information at the right time?
It takes a combination of industry expertise and technology — starting with a platform proven to provide access to shareable data, visibility into the entire healthcare journey, and meaningful insights at every touchpoint. Keep reading to learn how Health Cloud can help you.
The benefits of Salesforce Health Cloud for your organization
Health Cloud deepens and optimizes the everyday and urgent communications and workflows between patients and providers, members and payers, and consumers and healthcare companies. As a Salesforce Health Cloud consultant, Silverline has ready expertise to help your healthcare organization, regardless of vertical:
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Provider
True patient engagement demands timely, relevant communications and insights across all devices. Health Cloud makes it easier to include care coordinators, service agents, and caregivers in personalized healthcare journeys. By connecting EHR data, treatment plans, and patient preferences, providers can drive better outcomes.
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Payer
Leading insurers are tasked with attracting and retaining members through meaningful relationships. With Health Cloud, you can personalize care, enable collaboration, and streamline authorization requests with utilization management to best support and improve the member experience.
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Pharma/biotech
Whether it’s clinical trial enrollment or therapy-specific services, Salesforce Health Cloud can help you streamline processes, drive innovation, reduce complexity, and see greater results from patient support programs.
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Medical Devices
As a unified digital platform, Health Cloud takes the guesswork out of managing commercial processes, building and maintaining relationships with providers, and engaging with patients on a more personal, compliant, and effective level.
Health Cloud Care Program
Drive better health outcomes with enhanced enrollment and management tools.
Health Cloud Care Team
Your internal and external care teams can collaborate on specific care plans.
Health Cloud Sales Forecasting
Build out forecasts for specific accounts and products.
Health Cloud Utilization Management
Automate decisions based on medical policy, monitor SLAs, and reduce manual intervention.
Health Cloud Timeline
Combine clinical and engagement activity on a single timeline.
What about my EHR?
It’s not EHR versus CRM — it’s EHR and CRM. Health Cloud enables you to unlock legacy systems and incorporate apps in a compliant, flexible platform, turning insights into action for a patient-centered approach to care.
Learn more about Salesforce Health Cloud EHR integration.
Case Study: Health Cloud improves end-to-end patient experience
Starting off, CareMount Medical faced siloed information and redundancies, which caused a lot of frustration for patients and providers alike. Through a phased approach, Silverline helped implement Salesforce Health Cloud, along with Marketing Cloud and a custom patient engagement center. With this customized, multi-channel solution, CareMount was able to reduce call volume, increase efficiency, and better serve patients and staff.
Read the Story.
Why partner with Silverline on your Health Cloud journey?
The healthcare landscape is constantly evolving toward more personalized care, valuable internal and external collaboration, data-driven business decisions, and the elimination of paper processes. Health Cloud is at the forefront of this movement, and as a top Salesforce Health Cloud consultant, Silverline is uniquely positioned to help you reap the benefits.
We leverage best practices acquired through more than a thousand Salesforce implementations, with a core healthcare team led by professionals with deep, varying experience in consulting, clinical, and technical roles. Silverline’s consulting services extend wherever you are on your journey, from initial advisory to implementation to managed services after the fact. We know Health Cloud, and we’re ready to combine your needs with the power of the platform.
Silverline Listed as Top Salesforce Partner for Health Cloud
Silverline was recently listed as a top Salesforce partner for Health Cloud in 2022 in CRM Consulting’s directory.
Learn More.
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