The Mphasis Silverline Blog
Industry insights, Salesforce news, and more
A Day in the Life
A Day in the Life: Vanessa Avila
Reading time: 2 minutes
Job Title: Associate Business Analyst Start Date: July 2018 Fun Fact: I’m double jointed! What is your position at Silverline and what do you do? I’m an Associate Business Analyst for the Navigator team. I graduated from the Silverline Academy in August, and I’m now transitioning into working with clients full time. What does your average...
Advisory
10 Keys to Digital Transformation Wrap-Up: What Have we Learned and What’s Next
Reading time: 5 minutes
In the course of the past few months, we’ve explored the ten key requirements of a successful digital transformation for your business. As mentioned in our kick-off blog for the 10 Keys Series, “We see success drivers during the digital transformation journey as a cycle where drivers come into play at different times with varying...
A Day in the Life
A Day in the Life: Sarah Risen-Robertson
Reading time: 3 minutes
Job Title: Learning and Development Director Start Date: January 2016 Fun Fact: I rode in a parade one year during Mardi Gras in New Orleans. So many beads, so much fun! What is your position at Silverline and what do you do? As the Learning & Development Director at Silverline, I oversee all internal education, training, skills building,...
Financial Services
Customer Journey Orchestration for the Retail Bank of the Future
Reading time: 4 minutes
As a Solution Architect, my greatest reward comes from enabling clients with the tools and strategies needed to engage audiences in an increasingly connected marketplace. Journey orchestration is at the forefront of audience engagement, and Silverline is shaping the future of connected consumer data points with Salesforce Financial Services Cloud and marketing automation tools. Standing...
A Day in the Life
A Day in the Life: Erin Hensley
Reading time: 2 minutes
Job Title: Business Analyst Start Date: July 2018 Fun Fact: I have double jointed elbows. What is your position at Silverline and what do you do? I’m a Business Analyst, I help with any client work and gather requirements from projects. I do a lot of configuring in the Salesforce Platform. What does your average day look...
Healthcare
Spring ’19 Release: Social Determinants, Refined Referrals, and More to Salesforce Health Cloud
Reading time: 3 minutes
Deliver Holistic Care and Support Social Determinants of Health Insights In the Spring ’19 release, Salesforce Health Cloud will give us new methods to effectively track and take action on critical social and environmental factors that can adversely affect your patients. These social determinants like homelessness, low income, and food insecurity make a huge difference...
