The Mphasis Silverline Blog
Industry insights, Salesforce news, and more
Healthcare
Silverline Healthcare Expert Walter Groszewski Shares Silverline’s Capabilities for Healthcare Providers
Reading time: 2 minutes
I joined Silverline about two months ago after having spent almost twenty years in the healthcare informatics marketplace. Silverline is a Platinum Implementation Partner of Salesforce.com with a dedicated vertical focus – most notable in Healthcare (my focus) and Financial Services. I have had the privilege over the years to have worked for IBM, Oracle,...
Client News
Silverline Success Story: Travel Insured International
Reading time: 2 minutes
There are few things more stressful and complicated than a trip that is cut short or altogether canceled by an unexpected interruption. For the past 20 years, Travel Insured International has provided the highest quality travel protection and a world-class customer service experience to match. Travel Insured maintains relationships with specialty travel providers and tour...
Client Services
Choosing Silverline Navigator Over an In-House Specialist
Reading time: 2 minutes
The real benefit of partnering with Silverline Navigator over an In-House Specialist is all about the numbers! An In-House Specialist is just that…it is one person. A Navigator engagement gives you access to a full array of dedicated experts on an as-needed basis. The second number comes into play with the total cost savings represented...
Client Services
Why Silverline Navigator is the Best Partnership
Reading time: < 1 minute
The Silverline Navigator engagement offers our clients a strategic and proactive partnership. This is not a relationship that is established to provide only basic reactive support desk resources. Instead, it is an engagement driven by a tenured Client Services Manager and a customized team of Salesforce.com experts. The engagement is tailored specifically to the needs...
Client Services
5 Ways You’ll Benefit from a Center of Excellence
Reading time: 2 minutes
For most organizations, your CRM program is successful and doing well. Now, it’s time to take your program to the next level. A Center of Excellence is an important model to adopt because it breaks down your CRM program into several elements each with a particular area of focus. This competency center will be able...
Around the Office
Grab a cup of coffee and check out Silverline!
Reading time: 2 minutes
We did it! We hit 100! No, I’m not talking about the weather in New York City (just yet), I’m talking about our Coffee Buddies Channel on Slack! Slack is a collaboration hub that brings employees together with the right information and tools to get work done. Silverliners use Slack to communicate internally on projects,...
