The Silverline Blog
Industry insights, Salesforce news, and more
Help & Training
5 Tips for Conquering Salesforce Trailhead
Reading time: 3 minutes
As the newest members of the Silverline Academy, we have dedicated our time to utilizing Salesforce Trailhead. These interactive learning paths allow individuals the opportunity to improve their skills and gain an understanding of the basic building blocks of the Salesforce1 Platform. From Beginner Admin trails to Intermediate Developer trails, these tutorials offer an exciting and motivating...
Tools
How to Use CalendarAnything & Riva to Sync Robust Salesforce Calendars
Reading time: < 1 minute
According to a recent Forrester Research study 44 percent of respondents reported serious challenges with CRM user adoption. Companies who implement a CRM system without properly integrating other critical systems and providing tools that help users get their jobs done easier and faster struggle with CRM user adoption. That’s where Silverline’s app, CalendarAnything, and Riva CRM Integration...
Around the Office
Around the Office: Remote Silverliners and Their Workplaces
Reading time: 4 minutes
Here at Silverline we provide an inclusive and supportive environment for all of our employees. One of our key goals is to create a company culture that encourages individuals to thrive, regardless of where they are located. With tools like The WaterCooler, Skype, GoToMeeting, Salesforce Chatter, and our Beam+ robot we equip individuals with the tools they...
Tools
6 Tools to Help you be Ridiculously Efficient in Salesforce
Reading time: 3 minutes
Whether you’re a new Salesforce admin/developer or an experienced one, I’m sure you’re always looking for advice that will make you better at your job. Well, I’m here to help! Here are 6 tools that will help you be ridiculously efficient in Salesforce. Salesforce Navigator If you’re tired of spending time clicking on Your Name > Setup…. and...
A Day in the Life
A Day in the Life: Paula Cervoni
Reading time: 4 minutes
Who: Paula Cervoni Position: Engagement Manager Employee Since: June 2014 Fun Fact: One of my favorite moments as a Silverline Engagement Manager was our client team winning the 2014 “Most Collaborative Team” Award.” Where were you prior to Silverline? Prior to joining Silverline, I was an independent consultant doing freelance consulting on technology-related projects. The main areas of...
Salesforce News
Top 5 Features of the Salesforce Summer ’15 Release
Reading time: 2 minutes
May is here, and with it the Salesforce Summer ‘15 Release. Here is a countdown of my top 5 favorite features: 5. Merge, Rename, or Delete Topics in Communities Community Admins can now merge, delete, or rename topics in Communities. This allows admins to ensure that these conversations remain concise, clear, and easy to find as...