The Silverline Blog
Industry insights, Salesforce news, and more
Healthcare
Salesforce 2017 Connected Patient Report: Patient/Member Contact Center
Reading time: 2 minutes
Salesforce commissioned its 2017 Connected Patient Report survey to better understand how “Americans communicate with their healthcare providers, insurance payers, and pharmaceutical Firms” and get their thoughts on emerging technologies such as artificial intelligence. The survey was completed in May 2017 and included Americans with a primary care physician (PCP) and health insurance. The results...
Healthcare
HIMSS: Silverline extends the Power of Health Cloud with Patient Contact Center
Reading time: 2 minutes
From February 19-23, I went with one of our Healthcare Practice Directors, Jim Rogers and our Vice President of Solutions and Products, along with Salesforce to Florida for HIMSS, the annual conference that brings together health IT professionals, clinicians, and executives from around the world. While we were there, I spoke at the Salesforce booth...
Guest Post
Preventure Adapts Technology to Help Make Healthy a Habit
Reading time: 3 minutes
Workplace well-being is a complex and constantly evolving field. Mark Correia, CEO of Preventure, should know. He has lead the Rhode Island-based health and well-being business for over a decade, presiding over what would become one of the fastest-growing companies in the industry. True well-being, Correia said, has always been Preventure’s goal. But achieving that goal...
Analytics Cloud
Better Patient Case Analysis
Reading time: < 1 minute
Are you a healthcare provider, facility admin or run a healthcare call center? Do you feel overwhelmed by the tremendous amount of patient and case data? Having a grasp on how many patients you provide care for at a given time can be a challenge. Budgeting for more providers, more supplies, and more resources is...
Healthcare
Dreamforce Highlights for Healthcare
Reading time: 2 minutes
If your week at Dreamforce was anything like mine, I hope you have found time to recharge your wellbeing and digest all the new innovations that were announced during the week. We are lucky in the Healthcare and Life Sciences industry because our goals are all aligned across each sub-industry: the health of our patients....
Healthcare
Transforming Healthcare One Connected Device (to Salesforce) at a Time
Reading time: 3 minutes
Silverline works with a number of Medical Device organizations to help improve their operational efficiencies, increase market share, and inform better patient care and outcomes. These projects tend to start with an emphasis on improving Sales, Service, and Marketing processes, most times including integrations to ERPs and other enterprise systems. What we are finding though...
Healthcare
Get the Most Out of Dreamforce for Healthcare and Life Sciences
Reading time: 3 minutes
Dreamforce is almost here, I hope you are ready for an exciting week! It’s time to get ready for four days of innovation for the Healthcare and Life Sciences industry. To get you going in the right direction, I’ve compiled a few of the top sessions you should add to your list for the week....
Healthcare
Silverline Announces ScheduleMe.Health for Salesforce Lightning Bolt
Reading time: < 1 minute
Salesforce Lightning Bolt Today, Silverline unveiled ScheduleMe.Health, available on Salesforce Lightning Bolt, a new framework on the Salesforce platform that empowers companies to find and deploy pre-built next-gen mobile communities and portals for a wide variety of business and vertical industry needs. ScheduleMe.Health allows patients to self-schedule based on real time availability of providers at...
Healthcare
Top 5 Health Cloud Features of Salesforce’s Latest Release: Summer ‘16
Reading time: 2 minutes
The Summer ‘16 Salesforce release has several widely anticipated features for the Salesforce Health Cloud. Did you know this is Salesforce’s 50th release? These features enhance existing orgs and may drastically improve your experience. For new orgs, Health Cloud is available in Salesforce Classic, Enterprise, Performance and Unlimited Editions. Associate a Contact with...
Healthcare
Healthcare DSRIP Programs: Being Successful with Technology
Reading time: 3 minutes
The other day I had the opportunity to join, and present, at the Salesforce office for a Developer day focused on the New York State DSRIP initiative given our current work with DSRIP clients. For those that are not aware, NY State, like 10+ States across the country are focusing their efforts on new Delivery...