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Financial Services How Financial Institutions Can Best Support Customers in the Coronavirus Reality
As someone who travels frequently to meet clients and partners, I have been acutely aware of the impact Coronavirus is having on customer service center wait times. CNN recently reported that travel booking sites have been...
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Communities Last Month’s Nashville Salesforce Administrator Group Meeting… of the Minds!
I’m the local community leader for the Nashville Salesforce Administrator Group, and last month, I led a joint Nashville Salesforce User Group meeting with the Salesforce Developer Group and Mulesoft User Group. We had about 55...
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Dreamforce Advice from a Salesforce MVP: 7 Steps to Make the Most of Dreamforce
As a Salesforce MVP, I’ve had my fair share of Salesforce events. I’ve attended 30+ Community events, including Dreamforce, and I’m a 6x (soon to be 7x) Dreamforce speaker. Dreamforce is my favorite week of the year...
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Communities Embracing the Benefits of Being a Woman in Technology
Growing up in a house of strong women, I always knew I could do whatever I set my mind to. My two older sisters and I were all STEM majors in college and grew up into successful members of the Women in Technology (WIT)...
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Communities See What You Missed from the July 24 NYC Salesforce User Group
Silverline recently hosted the New York City Salesforce User Group on Wednesday, July 24th. The mission of the New York City Salesforce User Group is to build an enthusiastic community committed to learning about the Salesforce...
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CalendarAnything Allocate Resources with CalendarAnything and Salesforce Communities
Did you know CalendarAnything works in Salesforce Communities? This is a great way to allocate resources between employees, customers, and partners because CalendarAnything allows you to see any of your Salesforce records on an...
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Financial Services The DOL Fiduciary Rule is on its way!
It’s official, the Department of Labor (DOL) will proceed with a June 9th implementation date for the fiduciary rule. With the date right around the corner, advisors may be concerned with how to comply. According to DOL.gov,...
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Communities How-to Create a Salesforce Community, No Custom Development Needed!
Our team is excited to announce that The WaterCooler, the premiere social intranet app for Salesforce, is now compatible with Salesforce Communities. Organizations are transforming the way they engage with employees, partners,...
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Communities 5 Steps to Building Communities that Thrive
Did you know that engaged customers in communities spend 19% more?1 Your clients want information at their fingertips – without having to pick up the phone or write an email. Portals and communities give them...
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Communities Want to Learn How to Build an Employee Community?
We here at Silverline are getting super excited for tomorrow's Salesforce World Tour event, happening right here in our hometown of New York City. If you haven't registered, yet - get on it! The team is really...
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Communities 4 Things “I Wish I Knew Earlier” for a Branded Salesforce Community
Salesforce has given its customers a great deal of functionality with their Communities offerings. It brings external customers and partners into business process with some easy-to-use out of the box functionality. While out of...
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Financial Services Silverline and PURE Build a Premier Customer Experience
Learn how PURE is delighting customers, disrupting the market, and building loyalty with Salesforce. Privilege Underwriters Reciprocal Exchange (PURE) is a policyholder-owned insurer dedicated to creating an exceptional...
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