The Silverline Blog
Industry insights, Salesforce news, and more
Industry insights, Salesforce news, and more
Reading time: 3 minutes
Workplace well-being is a complex and constantly evolving field. Mark Correia, CEO of Preventure, should know. He has lead the Rhode Island-based health and well-being business for over a decade, presiding over what would become one of the fastest-growing companies in the industry. True well-being, Correia said, has always been Preventure’s goal. But achieving that goal...
Reading time: 5 minutes
Read the original post on Salesforce’s blog, written by Emily Stanford. Let’s face it: your office is probably not your favorite place in the world. Your desk is cluttered with papers you’ve been meaning to sort through, and there’s that one guy on the floor who always talks way too loud. But some workplaces around the...
Reading time: 2 minutes
We asked our team for some of their favorite tools that system admins can use to make their lives easier. Many of them are also free! How many of these do you use? Data Quality Dataloader.io: Easily import, export, and delete data in Salesforce. Schedule imports, auto-map and more… what’s not to love? There are...
Reading time: 2 minutes
When branding expert Jeremy Miller asked Silverline to participate in his lastest book, Sticky Branding, we were thrilled. As one of salesforce.com’s fastest growing partners, we are incredibly proud of the reputation we have built. The book, a result of Jeremy’s decade long study of outstanding brands, features real-world examples for strengthening and growing your...
Reading time: 3 minutes
Software is only as effective as the people using them. Training employees to use a complex business software like Salesforce properly takes a mix of strategic planning, team commitment and some creativity.
It is important that your employees complete their tasks successfully. If used improperly, customer relations could be damaged. Gartner analyst, Michael Maoz writes, “CRM process flaws and inadequate technologies could derail customer loyalty strategies.” Companies need to ensure Salesforce processes are taught and carried out correctly before moving on to the next training step.
However, proper training isn't the only concern. Training should also be time-efficient. Decreasing the time between when a new employee is hired and when they start to become productive - also known as ramp time - is very important for improving overall productivity as well as decreasing labor costs.
Here are 5 tips to make that ramp time shorter and more manageable.