The Silverline Blog
Industry insights, Salesforce news, and more
Help & Training
Tips on How to Prepare for the Marketing Cloud Email Specialist Exam
Reading time: 3 minutes
I have been working with Marketing Cloud (aka ExactTarget) for about 5 years and decided it was finally time to take my Marketing Cloud Email Specialist exam, but had no idea where to start. While Salesforce provides great materials for those who choose to take the exam, most people find that combining those materials with...
Tools
Planning Your Data Governance Strategy
Reading time: 5 minutes
When we engage with new clients that are considering rolling out Salesforce for their users, we field tons of questions related to data. It’s one of the top concerns of users and executives alike – and it should be! It’s one of the most important aspects of planning for your implementation. When your users and management...
Help & Training
Top 5 Features of the Salesforce Spring ’17 Release
Reading time: 3 minutes
Spring is almost here and with it the Salesforce Spring ’17 Release. Here is a countdown of my top 5 favorite features. 5. ConnectApi (Chatter in Apex) Much of the functionality available to the Chatter REST API has been made natively available to Apex through the new ConnectApi class. While developers could previously make SOQL...
Help & Training
Useful Tools For Working With ReactJS and Redux in Salesforce
Reading time: 5 minutes
Silverline continues to see a large demand for heavy custom front-end development. To tackle these projects, we have adopted the ReactJS framework for building our applications’ views and Redux for managing their state. For an intro to using ReactJS and Redux on Salesforce, take a look at Bryan Anderson’s article, How-to Use ReactJS and Redux...
Help & Training
Salesforce & Quip: Understanding the Future of Productivity
Reading time: 3 minutes
Salesforce may have a healthy relationship with Microsoft, but they are also eager to compete. This year at Dreamforce, Salesforce announced the acquisition of Quip, a productivity suite to rival that of Google Apps or Microsoft Office 365. Although the acquisition was public knowledge as of August ‘16, Salesforce did not expand on specifics until...
Help & Training
The Secrets Behind The Shared Contacts Feature
Reading time: 6 minutes
Salesforce’s Summer ‘16 release brought us the awesome ability to link a single Contact to Multiple Accounts, a feature that has been in the Top 5 of the most popular ideas on the Salesforce Community for years. After thousands of enthusiastic votes from admins everywhere, the feature became generally available after a short beta. The...
Help & Training
Top 5 Features of the Salesforce Winter ’17 Release
Reading time: 2 minutes
September is here and with it the Salesforce Winter ‘17 Release Notes. Here is a countdown of my top 5 favorite features: 5. Navigate from a Lightning Component to Another (Beta) Developers can now create lightning components and are able to navigate to other lightning components. This allows us to create complex multi-step wizards in Lightning...
Healthcare
Top 5 Health Cloud Features of Salesforce’s Latest Release: Summer ‘16
Reading time: 2 minutes
The Summer ‘16 Salesforce release has several widely anticipated features for the Salesforce Health Cloud. Did you know this is Salesforce’s 50th release? These features enhance existing orgs and may drastically improve your experience. For new orgs, Health Cloud is available in Salesforce Classic, Enterprise, Performance and Unlimited Editions. Associate a Contact with...
Help & Training
Don’t Make Them Sharks Wait: Triggering on Pardot Template Clicks
Reading time: 3 minutes
In my experience, sales folks can be like hungry and impatient sharks that never get full, no matter how much you feed them (also in my experience, most sales folks wouldn’t take offense to this, but rather be proud of any comparison to a predatory animal). They want their leads, they want “good” leads, and...
Help & Training
How to Use the Force.Com IDE to Find Fields References in Code and Config – for Admins and Developers
Reading time: 3 minutes
When deleting, changing the API Name, or determining the purpose of a field, it can be necessary to find all the places that field is referenced. Most developers know how to find field references in code using their favorite IDE, but both developers and administrators benefit from being able to find field references in configuration...