The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Help & Training Articles

Lightning Experience Adoption is a Key Push in the Salesforce Summer ‘18 Release

Help & Training

If you haven’t made the move to Lightning there has never been a better time. The Lightning transition toolkit is chock full of great tools to help you assess your Lightning readiness. The Lightning Experience Readiness Check is available now and will help you identify Lightning ready users with one-click and will provide a report with actionable trusted guidance on the next steps in rollout. Lightning Visualforce Check will automatically identify any of your Visualforce…
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Showcase your Trailhead Badges with the Salesforce Summer ‘18 Release

Help & Training

Trailhead is an amazing tool to learn about the Salesforce platform (and more) and to increase user adoption. In Summer ‘18, you will be able to display Trailhead badges on user profiles (and more) without having to implement any additional packages. This means you will be able to share and view your team’s accomplishments right from the user profile. The compact view will show three badges, the full view five and you can click View…
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Enhanced Collaboration for Chatter in the Salesforce Summer ‘18 Release

Help & Training

For any organization on the Salesforce platform, Chatter is a core part of the daily workflow. In the Summer ‘18 Salesforce release, there are some exciting new enhancements coming that will make Chatter an even stronger platform for record collaboration and historical communication. We all know that you can tag your co-workers and groups from a single record itself to draw the conversation to that page. In Summer ‘18, you will be able to include…
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Digital Transformation Begins With the Customer: Five Keys for Building a Successful CRM Roadmap

Help & Training

Business leaders are becoming increasingly aware that they must embrace digital transformation to remain competitive. This can mean a number of things depending on the organizational maturity and marketplace. One thing it always includes is the idea of leveraging cloud technology to become more customer-centric. Cloud-based CRM has emerged as the platform of choice for a 360-degree view of customers and customer interaction. It is no longer the domain of sales alone, the entire organization…
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How do you stay on top of Salesforce releases?

Help & Training

Staying on top of Salesforce’s three releases each year can be a big task if you don’t have a proper strategy in place. Are you an admin on a Salesforce team or a solo-admin for your company? The smaller your team, the more daunting these releases may seem. Take advantage of these best practices to stay on top of each release and make sure your org is up-to-date and you’re not missing any exciting new…
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Dive into the Pardot Spring ‘18 Release Notes

Help & Training

As you may or may not know, Pardot has a rolling release schedule where new features become Generally Available (GA) as they’re deemed ready. Some of these features may be contingent on the Sales Cloud release but most come out on a rolling basis. Below are features that will deliver an immediate improvement to your marketing automation processes. SSL for Vanity Domains This MAJOR improvement to Pardot will impact any company looking for additional security.…
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Spring ’18 Release Highlights for Salesforce Admins!

Help & Training

As a Salesforce Admin, your job is a balancing act. You’ve got to maintain the health and efficiency of your company’s Salesforce org while also supporting the myriad of needs (and wishlists) from your colleagues. It’s with those challenges in mind that I pored over the release notes for Spring ‘18 and picked out five items that will make the life of all admins just a wee bit easier. Let’s dig in: To kick things…
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The Missing Salesforce Mobile SDK + React Native Tutorial

Help & Training

Preface: To SDK or not to SDK? If you’re looking to use the Android and iOS Mobile SDK’s in a React Native app, this tutorial is for you. There are two available strategies for building a Salesforce/React Native app: Roll your own OAuth & HTTP/REST implementation Use the Salesforce-provided Android & iOS Mobile SDK’s Option 1: The no-SDK route is not that hard “Rolling your own” may sound complicated but at present time, it is…
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Top 12 Salesforce Winter Release ’18 Features

Help & Training

Are you ready for the Winter ’18 Salesforce release? It’s right around the corner! After reviewing the release notes, here is a list of the 12 most interesting updates. 1. Business Intelligence Einstein analysis can be produced in one click. The Einstein app analyzes best practice key performance indicators with Salesforce data and then recommends the best charts and widgets to use. Also new in Sales Cloud, Einstein opportunity scoring allows sales reps to prioritize…
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Cold Calling: How to Make Sure Your SDRs Don’t Come for You

Help & Training

Thank you to everyone who has read and shared Cold Calling: A Millennial Perspective. If you haven’t read my previous article, I suggest you do so first as this one is elaborating on some of the popular topics. After posting that article, I received quite a few comments and messages from both SDRs and SDR managers asking for advice. The managers wanted to know what they can do to keep their SDRs happy and motivated, and…
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