The Silverline Blog
Industry insights, expert Salesforce tips and tricks, and more
Managed Services>Client Services
10 Keys to Successful Digital Transformation
You can order transportation with the click of a button, your bank account alerts you of a charge within seconds, and you probably have a notification that your flight has been delayed before the airline announces it over the loudspeaker. These examples of everyday digital transformation showcase the benefit they have to direct consumers, but...
Managed Services>Client Services
Choosing Silverline Navigator Over an In-House Specialist
The real benefit of partnering with Silverline Navigator over an In-House Specialist is all about the numbers! An In-House Specialist is just that…it is one person. A Navigator engagement gives you access to a full array of dedicated experts on an as-needed basis. The second number comes into play with the total cost savings represented...
Managed Services>Client Services
Why Silverline Navigator is the Best Partnership
The Silverline Navigator engagement offers our clients a strategic and proactive partnership. This is not a relationship that is established to provide only basic reactive support desk resources. Instead, it is an engagement driven by a tenured Client Services Manager and a customized team of Salesforce.com experts. The engagement is tailored specifically to the needs...
Managed Services>Client Services
5 Ways You’ll Benefit from a Center of Excellence
For most organizations, your CRM program is successful and doing well. Now, it’s time to take your program to the next level. A Center of Excellence is an important model to adopt because it breaks down your CRM program into several elements each with a particular area of focus. This competency center will be able...