The Mphasis Silverline Blog
Industry insights, Salesforce news, and more
Provider
Building a 360 Ecosystem of Care: Connecting Data, Gaining Insights
Reading time: 4 minutes
There’s a lot of talk these days about customer 360, and focusing on all the aspects of customer care in healthcare and life sciences. This is such an important step forward in improving the industry — but what if there were more? What if instead of just the consumer, it was an entire 360 ecosystem,...
Marketing
Q&A with Salesforce Marketing Champion Danielle Laffey
Reading time: 2 minutes
Not only was Silverliner Danielle Laffey named a 2020 Salesforce MVP, but she also received recognition as a member of the first class of Salesforce Marketing Champions (along with fellow Silverliner JP Owens). I got the chance to chat with her about the year ahead. Congratulations on being named a Salesforce Marketing Champion! How did...
Silverline Cares
Celebrating Giving Tuesday: How Silverline Helps in Times of Need
Reading time: 3 minutes
Today is a special Giving Tuesday — occurring in addition to the annual Giving Tuesday that will still happen on December 1, 2020. This event is taking place in order to increase “grassroots generosity, citizen engagement, business and philanthropy activation, and support for communities and nonprofits around the world.” At Silverline, we’re big on giving...
Banking
What You Need to Know About the Main Street Lending Program
Reading time: 4 minutes
In early April, the Federal Reserve announced that it is working to establish a Main Street Lending Program (MSLP) to support lending to small and medium-sized businesses that were in sound financial condition before the onset of the COVID-19 pandemic. Similar to the Paycheck Protection Program (PPP), this new program aims to help small businesses...
Silverline News
Q&A with a Salesforce Marketing Champion: Get to know JP Owens
Reading time: 2 minutes
Our very own Banking and Lending Practice Director, JP Owens, was recently named one of Salesforce’s new Marketing Champions. I chatted with JP about what the opportunity means to him. Congratulations on being named a Salesforce Marketing Champion! How did this come about? I believe I came across the program in late 2019 and submitted...
Healthcare
Scalable Covid-19 Solution for Caliburn-Comprehensive Health Services
Reading time: 4 minutes
Founded in 1975, Comprehensive Health Services (Caliburn-CHS), a Caliburn Company, is one of the nation’s largest and most experienced providers of workforce medical services. They partner with commercial companies and the U.S. government to implement and manage cost-effective, flexible, and customized medical programs for large and dispersed workforces. Already a Silverline client, when the Coronavirus...
