The Silverline Blog
Industry insights, Salesforce news, and more
Salesforce Consulting
How Silverline Enables and Delivers Results With a Fully Remote Team
Reading time: 7 minutes
With the advent of Coronavirus, more and more companies have moved to an exclusively remote workforce. If you and your team are unfamiliar with remote collaboration, it can be a daunting shift during an already difficult time. We’ve been a majority-remote workforce since Silverline was founded over ten years ago, and at each stage of...
Healthcare
Deploying Salesforce Health Cloud Solutions In a Time of Social Distancing
Reading time: 4 minutes
Your organization, like many of our Healthcare & Life Sciences customers, is actively dealing with the challenges of balancing steady state operations, transformational initiatives, and now addressing the immediate impact of COVID-19 in your local community, state, or region — focused on finding ways to ensure you are optimizing and expanding your services, treating the...
Financial Services
How Financial Institutions Can Best Support Customers in the Coronavirus Reality
Reading time: 4 minutes
As someone who travels frequently to meet clients and partners, I have been acutely aware of the impact Coronavirus is having on customer service center wait times. CNN recently reported that travel booking sites have been overwhelmed by call volume, and my airline app has a banner asking travelers not to call unless they have...
Banking
Collaboration Insights for Banks and Credit Unions Affected by Coronavirus
Reading time: 2 minutes
We are in an age of collaboration. We have more tools and more data available to us today than ever before. In my recent post, I highlighted how important it is for banks and credit unions to build a strong marketing automation foundation to collaborate around the customer. In light of so many work environments...
Salesforce News
Salesforce Provides Free Health Cloud Access… and Silverline Can Help You Implement It
Reading time: < 1 minute
On March 11, 2020, Salesforce announced that in order to help combat COVID-19, they will be providing healthcare organizations free Health Cloud access for six months. Salesforce identified Silverline as one of their preferred partners to assist organizations in getting the solution up and running, and to address some of the immediate challenges faced by...
MuleSoft
Mini Hackathon: How to Better Serve Customers through Integrated Data
Reading time: 7 minutes
In times of struggle, I’ve always been of the mind to try and help those in need. And in today’s world, my first thought is to look toward technology and the ways it can assist users in simplifying tasks, or making sense of information. To see what we could create around healthcare datasets, a few...
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