The Silverline Blog
Industry insights, Salesforce news, and more
Salesforce Platform
The Importance of Accessibility in Salesforce Development
Reading time: 5 minutes
In 2016, a man named Guillermo Robles decided to order pizza from Domino’s. Despite his best efforts, his attempt was unsuccessful. Guillermo, a blind man, relied on screen reader software to navigate the web, and both Domino’s website and mobile app proved unusable and inaccessible with his assistive software. He later sued Domino’s under the...
Digital Transformation
Why Organizational Change Management is All About People
Reading time: 4 minutes
Everyone tends to react differently when they hear that changes are happening in their organization. It could be a relief that a more efficient way of doing tasks is coming soon. Or it could be a roll of the eyes that yet another change is happening with doubt that it will improve processes. In the...
Salesforce
The Essential Study Guide for Salesforce Certifications
Reading time: 4 minutes
A Salesforce certification is a demonstration and verification that you have expertise in a given area of Salesforce. But there’s a vast divide between wanting a Salesforce certification and actually obtaining one. Getting certified takes tremendous dedication and discipline to prepare for and pass the certification exam. But those who achieve mastery with a Salesforce...
Help & Training
Your Guide to Salesforce Best Practices: Where to Find Them and What to Do With Them
Reading time: 6 minutes
Learning Salesforce best practices is a breeze with Silverline’s guide! Learn what you need to know to develop your Salesforce strategy effectively!
Help & Training
What Does it Mean to Become a Salesforce Ranger? Meet Silverline’s Own Rangers
Reading time: 5 minutes
Meet Silverline’s Rangers! Becoming a Salesforce Ranger on Trailhead means that you have completed a total of 100 badges and at least 50,000 points on Trailhead. This is the highest Trailblazer rank you can receive. Hear from a few of our very own Rangers and learn how Trailhead has helped their everyday work and career....
Help & Training
Is the Zippo Lighter the Epitome of UX Design?
Reading time: 4 minutes
As a UX designer, I’m always looking for points of reference, context, and analogy that will speak to my work. That’s why I keep a Zippo lighter on my desk. In my mind, the Zippo lighter is the epitome of good design and one of the best examples I know of pure UX genius. It...
Help & Training
Adopting Universal Design for Learning and myTrailhead
Reading time: 2 minutes
As an instructional designer, I focus on creating effective and engaging learning experiences for learners. But in order to do that successfully, learning gaps must be identified, learning styles minded, and context known to create the best learning journey possible. So I conduct research exploring the thoughts, emotions, and environment of learners in order to...
Help & Training
4 Reasons Why Companies Make the Mistake of Skipping QA
Reading time: 4 minutes
Everyone who currently lives in the Salesforce ecosystem remembers May 17, 2019. This was the day the “Multi-Instance Core and Communities Service Disruption” occurred, which rendered Salesforce orgs completely unusable, blocking core business processes for customers around the globe for days. Your first thought may be: How could something like this happen? Then you read...
Help & Training
3 Critical Steps to Facilitating a Successful Move to Lightning
Reading time: 3 minutes
For businesses that have invested heavily in Salesforce, the move from Classic to Lightning can be daunting… and frankly, a bit scary. It’s clear that all of the new features on the Salesforce Platform are being developed for Lightning, and as each new release passes, the need to migrate your organization to Lightning remains ever...
Help & Training
Understanding Salesforce Shield Platform Encryption
Reading time: 3 minutes
By Rob Burkett, Principal, Banking & Credit Union Solutions and Greg Grinberg, Director of Technology Salesforce Platform Encryption offers financial institutions the benefit of an additional level of security without the tradeoffs that come with standard encryption. In our previous post, How to Get the Most Out of Salesforce CRM Platform Standard Security Tools, we...