The Silverline Blog
Industry insights, expert Salesforce tips and tricks, and more
Financial Services
Leveraging nCino and Financial Services Cloud for Improved Customer Relations
nCino’s Bank Operating System is becoming more common within financial institutions. In fact, the latest figures from nCino show they have over 1,100 financial institution customers around the globe. The nCino platform is designed with bankers in mind — to offer a single end-to-end digitized process that is flexible and scalable. Most financial institutions have...
Healthcare
Innovation in the Medical Device Field with Complaint Management
The medical device industry is facing many changes in the next few years. In the midst of meeting new regulations and guidelines in the EU, how can this industry keep up with current trends in technology? And how can the voice of the customer help drive innovation? Like most things these days, the answer lies...
Help & Training
4 Reasons Why Companies Make the Mistake of Skipping QA
Everyone who currently lives in the Salesforce ecosystem remembers May 17, 2019. This was the day the “Multi-Instance Core and Communities Service Disruption” occurred, which rendered Salesforce orgs completely unusable, blocking core business processes for customers around the globe for days. Your first thought may be: How could something like this happen? Then you read...
Salesforce Platform
How to Boost Your Business with AI Feedback Loops
In the past few years, it’s become apparent that nearly every industry has begun reaping the benefits of data science. However, only a small minority of businesses are capitalizing on these breakthroughs. Why is it that the few rather than the many have been able to successfully realize an ROI on their data? The reasons...
Data and Integrations
8 Signs You Need a New Data and Integration Strategy
A data and integration project is only as successful as the strategy put into place before the project kick-off. Here are 8 signs you may need a new data and integration strategy for your current or future projects.
Events
MuleSoft Meetup Kickoff at Silverline
This week, the MuleSoft Meetup Group hosted their Holiday Kickoff and first event at Silverline’s NYC Office. The user group faced the familiar holiday tradition of setting new year’s resolutions and intentions for 2019. The lofty goals included hosting one event per quarter, encouraged knowledge sharing and increasing membership throughout the year. ...
Data and Integrations
Data Technology and Strategy: Key Ingredients for Robust Solutions
Business users often misclassify integration and data requirements as a supporting mechanism for broader digital transformation goals. Businesses with the drive to innovate should understand these initiatives are more than just a supporting mechanism: they are a competitive advantage and can be a differentiator in their industry. Trailblazing organizations are coming to understand that a...