The Silverline Blog
Industry insights, Salesforce news, and more
Salesforce Platform
Salesforce Agentforce: What You Need to Know
Reading time: 4 minutes
AI has become a top priority for organizations all across the tech industry, so excitement was high around what AI innovations Salesforce had in store for Dreamforce this year. The big reveal? Agentforce, the next generation of autonomous AI Agents ushering in a new age of the hybrid workforce. Agentforce is poised to transform how...
Insurance
Mphasis Silverline Partners with AgentSync for Insurance Compliance Solutions
Reading time: 2 minutes
Successfully managing insurance compliance requires diligence, accuracy, and a strict adherence to timeliness. Onboarding, licensing, appointments, and terminations can be extremely labor-intensive, error prone, and expensive without the right technology in place, which is why AgentSync developed a SaaS platform to help insurance companies streamline their end-to-end producer management processes. Mphasis Silverline is excited to...
Dreamforce
10 Sessions You Don’t Want to Miss at Dreamforce 2024
Reading time: 5 minutes
This year’s Dreamforce is only two weeks away and it’s a big one for Mphasis Silverline. It’s the first time we’re showcasing the vast technological opportunities provided by our synergy with Mphasis to the larger Salesforce ecosystem! Dreamforce visitors are invited to the Mphasis Silverline Lounge at the Palace Hotel, where they can gather for...
Healthcare
YKHC Implements Streamlined Property Management Solution with Salesforce Service Cloud
Reading time: 2 minutes
Yukon-Kuskokwin Health Corporation (YKHC) is an Alaska-based, Tribal healthcare organization that coordinates medical travel for Alaskan Native persons in 58 remote communities in southwest Alaska. In 2018, Mphasis Silverline implemented Service Cloud and a Community to process travel requests for patients. The organization has been a Managed Services client ever since, modifying their system to...
Healthcare
3 Ways to Leverage AI-Enabled Automation in Diagnostics Now
Reading time: 3 minutes
Healthcare is not known for early adoption of technology given the complexity of regulatory compliance and the need to manage adoption impact on patients and providers. When it comes to healthcare diagnostics, this creates inbound manual processes that often result in inefficiencies, errors, and delays that can affect both patient care and business outcomes. At...
Wealth
What to Consider When Customizing Salesforce Activity Components
Reading time: 3 minutes
Logging interactions and activities with customers and prospects is one of the key concerns we see from financial institutions. They want to know each touchpoint on the customer’s journey and ensure that the appropriate follow-up steps are taken at every interaction, which requires a system that makes it easy to log calls and meetings as...
Marketing Cloud
Data Strategy in a Post-Cookies World: An Unexpected Turn
Reading time: 2 minutes
In 2021, we wrote about Google’s plans to phase out third-party cookies by 2022. However, the landscape has dramatically shifted since then. In a surprising turn of events, Google announced this week that it no longer plans to eliminate third-party tracking cookies from its Chrome web browser. Instead, they’re introducing a new approach that puts...
Silverline News
Rachel Brean Expands Role, Leads Sales at Mphasis Silverline
Reading time: < 1 minute
Mphasis Silverline announced today that Rachel Brean will take on an expanded role as Managing Director, Head of Sales. She will be responsible for driving sales growth on a global scale, showcasing how our industry-leading solutions on the Salesforce platform can help clients achieve their business goals. “Rachel brings a rich combination of client-facing business...
Salesforce Platform
Silverline India Transforms Enabling Leadership’s Processes and Systems
Reading time: 3 minutes
Enabling Leadership (EL) is a Global Non-Profit Organization that runs programs using music, football, and Lego to enable children to have experiences and opportunities to learn leadership and life skills first hand. EL relied on a very basic system of tracking donor leads (individual and corporate) and recording donor data and donations using spreadsheets and...
Banking
Understanding Salesforce Data Cleansing and Governance
Reading time: 4 minutes
In today’s rapidly evolving financial landscape, data is the lifeblood that fuels decision-making, drives innovation, and fosters customer trust. Financial institutions, ranging from banks and credit unions to insurance companies and investment firms, are entrusted with vast amounts of sensitive data, including customer information, transactional data, and market insights. Organizations rely on platforms like Salesforce...