The Mphasis Silverline Blog
Industry insights, Salesforce news, and more
MuleSoft
NYC MuleSoft Meetup Recap: Fostering Innovation through APIs
Reading time: 3 minutes
On Thursday, October 17th, 2019, Silverline hosted the quarterly NYC MuleSoft Meetup at our headquarters. The night kicked off with two presentations and ended with some networking and noshes. First, I led a discussion on Fostering Innovation through APIs. After going through the usual intros and logistical information about the Meetup, I polled the audience...
Salesforce Platform
Designing UX and the Art of Restoring a Volvo 240
Reading time: 3 minutes
I am lying under my 30-year-old Volvo 240 studying the drive shaft and thinking about designing UX for enterprise software. This car began as a $500 solution for a second car 一 something for around town, running errands, going to the grocery store. What could be better than a classic Volvo brick? There’s a cardinal...
Salesforce Platform
May the (Sales)Force be with You! 3 Reasons You Need Jedi-Quality Support
Reading time: 3 minutes
Star Wars is debatably the best example of a saga that bridges the genres of fantasy and Sci-Fi. It takes place a long time ago (fantasy)… in a galaxy far, far away (Sci-Fi). The movies employ spaceships and weapons (Sci-Fi), but it also uses the magical force which pulses throughout the universe waiting to be...
Healthcare
Salesforce Health Cloud Winter ‘20 Release Notes: What’s in it for You?
Reading time: 4 minutes
“Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions...
Tools
The ROI on Clean Data… and the Right Data Management Solution
Reading time: 2 minutes
Dirty data has no place in any database. Incomplete, old, or duplicate records create inefficiency, a decline in productivity, and ultimately negatively affect ROI. But achieving and maintaining high-quality data requires careful planning, a robust process, and a good tool. Salesforce’s Duplicate Management is one step forward in preventing your CRM from accumulating duplicate records....
Salesforce Platform
Front-Loading Washers, and the Importance of Context in User Experience Design
Reading time: 4 minutes
In his classic book, The Design of Everyday Things, Donald Norman, director of The Design Lab at the University of California, San Diego, presents the argument that any failed user experience is the fault of bad design, not the fault of the user. There was a time when I agreed with Donald Norman’s theory of...
MuleSoft
What You Missed at Mulesoft CONNECT in NYC Last Month
Reading time: 4 minutes
Last month, Silverline sponsored MuleSoft CONNECT, a global integration conference. MuleSoft users, partners, customers, and thought leaders gathered over two days to participate in and facilitate inspiring keynotes, product highlights, breakout sessions, hands-on trainings, and more. Attendees learned to design, build, and manage integrations and APIs, and strategize on how to achieve their IT and...
Insurance
Get to Know the Insurance-Focused Updates to Financial Services Cloud
Reading time: 3 minutes
It’s an exciting time in insurance technology! On September 24, Salesforce announced an insurance-focused extension to its Financial Services Cloud. New enhancements are designed to help insurers to strengthen relationships with policyholders and include a 360-degree view of each customer across all lines of business. These new capabilities also provide insurers with expanded functionality designed...
MuleSoft
June MuleSoft Meetup Recap: Insurance
Reading time: 2 minutes
This summer, the NYC MuleSoft Meetup group met at the Salesforce Tower to focus on MuleSoft’s role in the Insurance space. Following a brief networking dinner of pizza and drinks, insightful presentations were delivered. Topics covered the caveats of implementing MuleSoft when your enterprise has complex requirements and structure, as well as how to inspire...
Provider
What To Do About Growing Emergency Room Costs
Reading time: 4 minutes
It’s an unfortunate truth, but receiving care in an emergency room often starts patients on a path to financial disaster. It’s easy to feel the frustration of both patients and caregivers as they’re stuck in a circuit of supply and demand that doesn’t favor either party. The cycle is clear to see: patients aren’t able...
