The Silverline Blog
Industry insights, Salesforce news, and more
Industry insights, Salesforce news, and more
Reading time: 2 minutes
While Pardot doesn’t quite follow Salesforce’s release schedule, there are still quite a few notable updates everyone should be aware of. Most of these were driven by user request so you may have spent some time wishing for a few of the following… Automation Rule Repeat Prospects may now run through the same automation rule...
Reading time: 3 minutes
Job Title: Executive Assistant Start Date: March 2017 Fun Fact: I came to Silverline through an assistant swap! More on that later… What is your position at Silverline and what do you do? I am Executive Assistant (EA) to Rich and Gireesh, our co-founders. This means I play organizational Tetris – arranging schedules and corresponding with...
Reading time: 2 minutes
It’s time for another Salesforce release and you know what that means, lots of cool new features and updates to multiple clouds! The new updates went into effect in June so let’s dive into what Marketing Cloud has to offer with the new additions from the Summer ’17 release. Some of the features I’m most...
Reading time: 2 minutes
In May 2017, Salesforce commissioned its 2017 Connected Patient Report survey to understand how “Americans communicate with their healthcare providers, insurance payers, and pharmaceutical Firms.” I recently discussed the overall results in the context of the Silverline Healthcare Accelerator Patient Contact Center. Now, I’d like to share with you Silverline’s Patient/Member Community templates. Less than...
Reading time: < 1 minute
In case you missed it yesterday, registration opened for Dreamforce 2017 November 6-9, 2017. Our team is really looking forward to the 2,700+ sessions to help every role in every industry succeed, the opportunity to get hands-on with the latest product innovations, and 170,000 Trailblazers to learn from! If you plan on attending, we have...
Reading time: 2 minutes
Salesforce commissioned its 2017 Connected Patient Report survey to better understand how “Americans communicate with their healthcare providers, insurance payers, and pharmaceutical Firms” and get their thoughts on emerging technologies such as artificial intelligence. The survey was completed in May 2017 and included Americans with a primary care physician (PCP) and health insurance. The results...